Your personal information matters. This policy explains exactly what data pk999 collects when you register, deposit, play, or withdraw — and how we keep it safe, how long we hold it, and what rights you have over it.
All personal data stored by pk999 is encrypted. Connections between your device and our servers use industry-standard TLS encryption so your details cannot be intercepted in transit.
pk999 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data is used only to operate your account and improve your experience.
You can request access to the data we hold about you, ask for corrections, and in certain circumstances request deletion. These rights are straightforward to exercise through our support team.
We hold your data only for as long as your account is active or as required to fulfil our operational obligations. After that, data is deleted or anonymised according to our retention schedule.
We collect only what is genuinely needed to run your account, process payments, and keep the platform secure. We do not collect data speculatively or build profiles beyond what is necessary.
In the unlikely event of a data security incident that could affect your personal information, pk999 will notify affected players promptly and take immediate steps to contain and address the issue.
This Privacy Policy describes how pk999 ("the Platform", "we", "us") collects, uses, stores, and protects the personal information of players who register and use the pk999 website and Android app. It applies to all players accessing pk999 from Pakistan and covers all services offered through the platform, including sports betting on cricket and PSL, Live Casino, online slots, deposits, withdrawals, and promotions.
By creating an account on pk999 you confirm that you have read this Privacy Policy and agree to the collection and use of your information as described here. If you do not agree, please do not register or use the platform.
This policy should be read alongside the pk999 Terms and Conditions, which together form the complete agreement between you and the platform.
Plain language summary: We collect what we need to run your account and process payments. We protect it properly. We do not sell it. You can ask to see it or delete it. That is the short version — the full details follow below.
The personal data pk999 collects falls into three broad categories: information you provide directly, information generated by your use of the platform, and information received from third-party services that help us operate the platform.
Information you provide directly:
Information generated by platform use:
Information from third parties:
Sensitive data: pk999 does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, or political opinions. If you share such information voluntarily in a support conversation, it will not be stored beyond what is necessary to resolve your query.
pk999 collects data through the following channels:
pk999 uses your personal data only for legitimate purposes directly related to operating the platform and your account. The table below summarises the primary uses:
| Purpose | Data Used | Why Necessary |
|---|---|---|
| Account creation and management | Name, mobile number, password | Required to create and maintain your account |
| Age and identity verification | Date of birth, CNIC or ID document | Required to confirm you meet the 18+ eligibility requirement |
| Deposit and withdrawal processing | Payment method details, transaction history | Required to process your PKR transactions via JazzCash, Easypaisa, Raast, or bank |
| Fraud prevention and security | Login history, IP address, device data | Required to detect and prevent fraudulent activity and protect your account |
| Customer support | Account details, support communications | Required to respond to and resolve your queries |
| Promotions and bonuses | Account activity, deposit history | Required to assess eligibility and apply offers correctly |
| Responsible gaming monitoring | Gaming activity, session data | Required to support player wellbeing tools and self-exclusion requests |
| Platform improvement | Anonymised usage data | Used to improve platform performance, fix issues, and develop new features |
pk999 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If an automated process flags your account for review, a member of our team will assess the situation before any action is taken.
When you deposit or withdraw funds on pk999, payment data is processed by the relevant payment provider — JazzCash, Easypaisa, Raast, your bank, or your card issuer. pk999 receives confirmation of transaction status and a transaction reference but does not store full card numbers or full mobile wallet PINs on our own servers.
Your registered mobile wallet number or bank account number is stored in association with your pk999 account for the purpose of processing withdrawals to the correct account. This information is encrypted at rest.
The name associated with your payment method must match the name on your pk999 account. This is a security requirement to prevent unauthorised withdrawals and to ensure transactions are processed correctly.
Third-party payment provider policies: Once a transaction leaves pk999 and enters the JazzCash, Easypaisa, Raast, or banking network, it is subject to that provider's own privacy and data handling policies. pk999 is not responsible for how those providers process your data on their own systems.
pk999 uses cookies and similar technologies on the website to make the platform function correctly, keep you logged in across pages, and understand how players use the site so we can improve it. The cookies we use fall into the following categories:
The pk999 Android app uses similar device-level identifiers for the same functional and security purposes. These are not used to serve third-party advertising.
Most browsers allow you to control cookies through their settings. Disabling essential cookies will prevent the pk999 website from functioning correctly. Disabling analytics cookies will not affect your ability to use the platform.
pk999 retains your personal data for as long as your account is active. If you close your account, we retain certain data for a period thereafter to fulfil the following obligations:
After the applicable retention period has passed, personal data is securely deleted or anonymised so it can no longer be linked to your identity. Anonymised and aggregated data (such as platform-level statistics) may be retained indefinitely as it no longer constitutes personal data.
Account inactivity: Accounts that have been inactive for 12 or more consecutive months may be subject to a dormancy review. We will attempt to notify you before taking any action on an inactive account.
pk999 takes the security of your personal data seriously. We implement a combination of technical and organisational measures to protect your information from unauthorised access, loss, or misuse:
While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You also have a role to play — choosing a strong password and keeping your login credentials private significantly reduces the risk of unauthorised access to your account.
As a pk999 player you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your account username and the specific request:
You can request a copy of the personal data pk999 holds about you. We will provide this within a reasonable timeframe.
If any of the data we hold about you is inaccurate or incomplete, you can ask us to correct it.
You can ask us to delete your personal data. This right applies in certain circumstances and may be subject to our legal retention obligations.
You can ask us to pause processing of your data while a query or dispute about its accuracy is being resolved.
You can request a copy of your data in a structured, commonly used format so it can be transferred elsewhere if you wish.
You can object to the processing of your data for any purpose where we are relying on our legitimate interests rather than a legal obligation.
How to submit a request: Contact our support team via live chat or email at [email protected] with the subject line "Data Request". Please include your registered username and a description of your request. We aim to acknowledge all data requests within 48 hours.
pk999 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires players to confirm that they are 18 or older, and age verification checks are applied to accounts where there is any doubt about a player's age.
If pk999 discovers that a player account belongs to a person under 18, the account will be closed immediately, all transactions will be reversed where possible, and any personal data collected will be deleted from our systems.
If you are a parent or guardian and believe a minor has registered on pk999, please contact our support team immediately so we can take appropriate action.
pk999 may update this Privacy Policy from time to time to reflect changes in the platform, our data practices, or applicable requirements. When we make updates, the revised policy will be published on this page with a new "Last Updated" date at the top.
For significant changes that materially affect how we process your personal data, we will notify players via an in-account notification or by other reasonable means. Your continued use of pk999 after a policy update constitutes your acceptance of the revised policy.
We encourage you to review this page periodically so you are always aware of how your data is being handled.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please reach out to our support team. We take all privacy queries seriously and aim to respond promptly.
Our customer support team is available 24 hours a day, seven days a week via live chat inside your account, or by email at the address below.
Privacy contact: [email protected] — use the subject line "Privacy Query" for fastest routing to our data team.
When contacting us about a data matter, please include your registered username and mobile number so we can locate your account quickly. Do not include your account password in any communication.
Now that you know how we protect your information, join hundreds of thousands of Pakistani players betting on Cricket, PSL, and enjoying Live Casino — all in PKR with trusted local payment methods.